Frequently Asked Questions
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Table of Contents |
Our Return Policy
Goldmine & Coco generally has a zero return and or refund policy. On rare and extreme occasions we will handle returns on a case-by-case basis. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to serve them at the highest level. We have long believed that when we treat our customers well, they in turn choose to continue to do business with us. All refunds will be credited via Goldmine & Coco Shop Credit unless the cause of the refund is the fault of the company. Without a record of sale, a return will not be permitted.
How are my refunds credited?
All refunds will be credited via Goldmine & Coco Shop Credit unless the cause of the refund is the fault of the company.
Items Returned by Mail: Shop credits will be issued digitally upon receipt of returned item. If you have requested an exchange, your replacement item will be shipped upon receipt of the original item.
Shipping Charges: Unfortunately, we cannot refund shipping charges.
Gift Cards
Gift Cards are delivered digitally via email. No physical copies will ever be sent. Gift cards never expire.
Do you take everything back?
Although we do not accept returns, in rare cases that we do agree to grant a return, all items returned must be received in like new condition with the packaging attached. Should items not be received in proper condition, Goldmine & Coco reserves the right to decline the return.
Is there a time limit on returns?
In the event that a customer is granted a return, returns must be made within 10 days of delivery. After 10 days, we can not accept any return, offer a refund nor a shop credit. This includes but is not limited to making a purchase and discovering after the 10 day period, a product/order issue such as misprints, non-print, missing items etc. Customers must notify the company of any missing items within a 10 day period or order will be considered complete and fulfilled. No refund, items or shop credit will be issued.
Is there a limit on returns?
Yes, all approved returns/exchanges must be received within 10 days of delivery. After 10 days, we can not accept any return, offer a refund nor a shop credit. This includes but is not limited to making a purchase and discovering after the 10 day period, a product/order issue such as misprints, non-print, missing items etc. We have an internal auditing procedure to give us the ability to monitor and investigate refunds and returns to determine eligibility. Items returned due to damage and/or defect will be exchanged if still in stock or a shop credit will be issued. Customers must notify the company of any missing items within a 10 day period or order will be considered complete and fulfilled. No refund, items or shop credit will be issued.
Pricing Policy
To Our Valued Goldmine & Coco Customers
We will periodically offer Limited-Time Sales, Release Promotions or Daily Promotions, which are date-and-time-bound discounts while supply lasts. Items purchased before/after the specific discount time periods are not eligible for price adjustments.
Pricing Policy
We are committed to offering you great prices, and we do so in two ways.
Price Adjustments After Purchase
Post purchase price adjustments are not permissible. After a purchase has been completed we are unable to apply discounts, alter shipping, cancel orders, etc.
Pricing Errors
We work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If an item's price is higher than the price displayed, we will cancel your order of that item and notify you of the cancellation.
Shopping Bag
Items in your Shopping Bag reflect the current price displayed on the item's product details page. Please note: this price may differ from the price displayed when the item was first placed in your Shopping Bag.
Our merchandise is offered for sale by Goldmine and Coco for your personal enjoyment and not for resale. Therefore, we reserve the right to limit quantities and refuse to sell to any person who we believe may be purchasing for resale.
Our Customer Service Specialists are ready to assist you—simply email customerservice@goldmineandcoco.com, and you will be sent a personal response usually within 24-48 hours (not including weekends and holidays).
Please see Store Policies and FAQs for more information.
Frequently Asked Questions
Ordering
How can I track my order?
We will email you once your order ships, or if there are updates on the status of your order.
By signing up on our text message list - Text NEWGEM to 833-598-6509 and once your order is placed we will send you confirmation as well as tracking once the order has shipped.
What happens when my item is pre ordered?
Items that aren't available to ship when an order is placed are pre ordered and will ship at a later date. We'll provide you with an approximate ship date when you add the item to your bag and when you check out. Â Pre Order ship dates are approximate, and we'll email you if the date changes. Please note that, your credit card will be authorized on the date you place your order, you will not be charged again when it ships.
Digital Product Usage and Limited License
Any and all materials, paid or free, that You access on this or any related domains are the sole ownership or licensed use of Goldmine & Coco LLC.
You are not allowed to reproduce any part of our product(s) or related communications. This includes printing, giving or sharing of any kind.Â
You are receiving a limited, non-transferable, non-exclusive, revocable license for non-commercial use only, in order to access any content or materials in the products You have paid for or opted to receive.Â
 If you violate this license by giving, printing or selling a copy of our digital products to anyone. We reserve the right to send You a bill for the licenses you have sent to others and revoke your access to our digital products permanently.
Licenses for these items are available for purchase, starting at $3000. If you choose to take these actions, you will be notified and billed accordingly.
 You may :
- Access Your purchases for Your personal use on an electronic device only.Â
- Download any purchases for Your personal use only.
You may NOT :
- Re-sell, trade, or give Your access to Your purchases.
- Share Your purchase with anyone else who has not yet purchased it or opted in to receive it.
- Reprint or republish any of your purchases, in part or in whole.
- Distribute any of the materials contained in Your purchases or related materials and/or communications as Your own, otherwise known as stealing.
- Reproduce and tweak any part or whole of Your purchases for distribution as Your own work.
- Claim ownership or use any of Our intellectual property without Our prior consent, which includes (but is not limited to): copyrights such as course materials, worksheets, workbooks, lessons, videos, and more; trademarks such as names, logos, taglines, or other unique source identifiers; or trade dress including the look and feel of any of Our offerings (and its related communications and materials).
- Use Our offering or any related materials and/or communications in an unlawful way or for any illegal or unlawful purpose(s).
My Goldmine & Coco Account
I have multiple accounts with different email addresses, can they be combined?
Unfortunately, we are unable to combine your accounts. To ensure you earn your points for future purchases, you will need to use one email address.
How do I get rewards?
You accumulate points by purchasing from Goldmine & Coco and they may be redeemed for through our loyalty and referral program by redeeming your points for a cash value taken off your order when entered at checkout. Please note that after 6 months of inactivity accumulated rewards will expire.
How do I add my birthday to my Goldmine & Coco account?
To add your birthday to your account please use the following steps:
1. Login to the website.
2. Go to Rewards (This will be found in the bottom right corner.)
3. Go to 'Ways to Earn'
4. Next to 'Celebrate Your Birthday' you will select 'Edit Date'
5. Put in your birth date and press the 'Save' button.
On your birthday you will receive 200 coins, which is equals to $5 off.
How do I find my Goldmine & Coco purchase history?
Information for past Goldmine & Coco orders may be found in your account purchase history or by using our app. If you need to find information regarding a past Goldmine & Coco purchase, we recommend referencing your order confirmation emails or contacting our Customer Service Specialist at customerservice@goldmineandcoco.com.
Registration Benefits
How do I create a GoldmineandCoco.com account?
Go to your account, provide the requested information, and you're ready to go.
What are the benefits of registering?
- Customer Reviews: Earn points through our loyalty program. when you leave reviews.
- Email Updates: Get the scoop by signing up for specialized email updates. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we've sent you.
- Purchase History: If you've placed an order, you can determine its status, plus check on the order dates and order numbers for items you've purchased in the past.
- Rewards: Earn points by purchasing your favorite products and redeem rewards.
Payments & Taxes
What methods of payment can I use?
Goldmine & Coco accepts the following:
Credit Cards: We accept all major credit cards and Goldmine & Coco Gift Cards.
Other Payment Options: We offer AfterPay, PayPal, and Shop Pay.
At this time, we cannot accept cash, CODs, checks, money orders or gift certificates for online purchases. If you have any questions, please contact us at customerservice@goldmineandcoco.com.
How can I pay for international orders?
At this time, Goldmine & Coco does not ship internationally.
Do you offer a customer loyalty program?
Yes, when you sign up via our Rewards link, you are automatically added to our loyalty program.
Will you charge sales tax on my order?
It depends where your order is being shipped.
How do I use my Goldmine & Coco Gift Card?
Goldmine & Coco Gift Cards don't expire, have no fees and are redeemable online at Goldmineandcoco.com. To use a Gift Card online, enter the access code sent via email during Checkout. Â See more info about Gift Cards.
Billing & Charges
What is a Credit Card Authorization?
Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.
When will my credit card be charged?
Your credit card will be charged when your order is placed.
When will I receive my refund?
All refunds will be via shop credit. If you return an item, the shop credit will be issued upon receipt of the item. In the event that the company is at fault you will receive a refund to your original payment method. Depending on your financial institution, you may see that refund in up to 10 business days. If you return an item to us by U.S. mail, we usually receive it within 10–14 business days. Once the item is received, we will issue your shop credit or process your refund. If you’re returning a gift, you’ll receive a shop credit with the credited amount. If you paid with a Gift Card, you’ll receive a shop credit with the credited amount.
Can I cancel an order?
Goldmine & Coco does not permit order cancellations. Once an order is placed it is final. No Exceptions.
Subscribe & Save
When Subscribe & Save is selected as your purchase option, cancellations are not permitted until after 2 recurring charges have been completed. Upon your subscription purchase you will receive an email from Recharge allowing you to create an account where you can manage your subscription.
I placed my order without my discount code, can I reorder?
Goldmine & Coco has a zero cancellation policy. By placing multiple orders, you are agreeing to pay for and receive both orders. We can not cancel one order to allow you to use a discount on another.
My total doesn’t reflect the promotion or discount code isn’t working. Can my order be adjusted?
Once an order is placed it can not be adjusted. All orders are final. If you have questions about a code or promotion prior to ordering please contact us at customerservice@goldmineandcoco.com so we may best serve you.
Shipping
How much will it cost to ship my order?
We currently offer 3 different shipping options:
USPS First Class Mail ($9), USPS Priority Mail ($11), and FedEx Express ($12).
Can I return or exchange my purchase if I don't like it?
For information, see our Returns & Exchanges policy.
What would I do if I didn't receive a shipment?
If you're missing items or shipments, contact us after 10 days of ship date.
Returns & Exchanges
How do I return items by mail? (U.S.)
If a product arrived damaged/defective, to receive a return label email customerservice@goldmineandcoco.com. If return is not due to company error, postage must be paid by the customer. Send in your item(s) using the postage-paid U.S. return label. Your return is processed upon receipt of the return, in which at that time you will receive your shop credit or your replacement item will be shipped.
Coupons, Promotions & Sales
What kinds of promotions do you offer?
We like to reward our customers with special promotional offers. Available promotions will be indicated on relevant pages of our website. We offer:
Gifts with Purchase: Some of our most popular promotions are complimentary gifts with purchase. These promotions are typically associated with a specific item or minimum order total.
Buy & Save: This promotion allows our customers to receive a discount by purchasing multiples of one item or specified group of items. The discount will apply in the Checkout process.
How do I use a promotion code?
Promotion Code: You may qualify for a promotion that is associated with a specific code. Promotion codes can be found via alerts from our email and text lists. To retrieve your gift, enter the code in the promotion code field in the payment section during the Checkout process. Promotion codes are not case sensitive.
Automatic: Many promotions do not require a promotion code and will automatically be added to your order during the Checkout process. You can see that the promotion has been added at the bottom of the Checkout page.
Are there any restrictions for promotions?
Promotions may be limited to purchases from a specified item or group of items or a minimum order price. All promotions are available for a limited time during indicated dates and only while supply lasts. Promotional offers do not apply to international orders.
Does Goldmine & Coco offer coupons?
We do not offer general coupons for sales or discounts. Any references to "Goldmine & Coco Coupon," "Goldmine & Coco Coupon Code" or "Goldmine & Coco Discount Code" on other sites are not valid. However, we do occasionally offer promotions on selected items.
About Goldmineandcoco.com
Does your site use pop-up advertising?
No, Goldmineandcoco.com does not participate in pop-up advertising. If you are seeing pop-up ads on your computer screen, it is most likely due to an adware program installed on your hard drive. Many of these programs are designed to install themselves with little to no warning while you browse shopping, coupon and music websites.
Customer Reviews
Whether you love or loathe the items you've purchased, your opinions are important to us—and to other shoppers—so get started. It's really easy and lots of fun!
WE WANT TO HEAR FROM YOU!
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Review moderation
All reviews are read before being posted to our site. We will reject reviews that include inappropriate or discriminatory language, critical comments about other reviews or reviewers, personal contact information or non-goldmineandcoco.com web addresses. All approved reviews will be posted within 72 hours.
 Digital Products
All digital products are copyrighted and protected by Goldmine & Coco®. Any digital product purchased is only authorized for personal use only and not to be shared.
Once your product is purchased, you are only allowed 3 downloads per purchase. Once your download count has been reached, we are unable to send you the download nor reset the count. Please ensure you download upon purchase and save to your own device. - This is a firm policy.