Return Policy

Our Return Policy

Goldmine & Coco generally has a zero return and or refund policy. On rare and extreme occasions we will handle returns on a case-by-case basis. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to serve them at the highest level. We have long believed that when we treat our customers well, they in turn choose to continue to do business with us. All refunds will be credited via Goldmine & Coco Shop Credit unless the cause of the refund is the fault of the company. Without a record of sale, a return will not be permitted.

How are my refunds credited?

All refunds will be credited via Goldmine & Coco Shop Credit unless the cause of the refund is the fault of the company.

Items Returned by Mail: Shop credits will be issued digitally upon receipt of returned item. If you have requested an exchange, your replacement item will be shipped upon receipt of the original item.

Shipping Charges: Unfortunately, we cannot refund shipping charges.

Gift Cards

Gift Cards are delivered digitally via email. No physical copies will ever be sent. Gift cards never expire.

Do you take everything back?

Although we do not accept returns, in rare cases that we do agree to grant a return, all items returned must be received in like new condition with the packaging attached. Should items not be received in proper condition, Goldmine & Coco reserves the right to decline the return.

Is there a time limit on returns?

In the event that a customer is granted a return, returns must be made within 10 days of delivery. After 10 days, we can not accept any return, offer a refund nor a shop credit. This includes but is not limited to making a purchase and discovering after the 10 day period, a product/order issue such as misprints, non-print, missing items etc. Customers must notify the company of any missing items within a 10 day period or order will be considered complete and fulfilled. No refund, items or shop credit will be issued.

Is there a limit on returns?

Yes, all approved returns/exchanges must be received within 10 days of delivery. After 10 days, we can not accept any return, offer a refund nor a shop credit. This includes but is not limited to making a purchase and discovering after the 10 day period, a product/order issue such as misprints, non-print, missing items etc. We have an internal auditing procedure to give us the ability to monitor and investigate refunds and returns to determine eligibility. Items returned due to damage and/or defect will be exchanged if still in stock or a shop credit will be issued. Customers must notify the company of any missing items within a 10 day period or order will be considered complete and fulfilled. No refund, items or shop credit will be issued.