Shipping Policy

SHIPPING

HOW MUCH WILL IT COST TO SHIP MY ORDER?

We currently offer two different shipping options:

Standard Shipping ($8) and FedEx Express ($12).

Pricing May Vary During Peak Seasons.

CAN I RETURN OR EXCHANGE MY PURCHASE IF I DON'T LIKE IT?

For information, see our Returns & Exchanges policy.

WHAT WOULD I DO IF I DIDN'T RECEIVE A SHIPMENT?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.

Shipping Time Frame

All shipment processing times are always listed at the top of the website. We reserve the right to cancel any customer orders due to erratic or impatient behavior if we are still within our shipping time frame.

Returns

We do not accept returns. All items sold are final sale.

Please see our return policy here. 

Late or missing refunds (if applicable)

It's important to check your bank account if you haven't received your refund. In addition, it may take some time before your refund is officially posted, so it's a good idea to contact your credit card company and your bank. If you've completed these steps and still haven't received your refund, please reach out to us at customerservice@goldmineandcoco.com. 

Exchanges (if applicable)

Please see our return policy here.