Shipping Policy

DUE TO COVID-19 WE'RE CURRENTLY NOT ACCEPTING ANY RETURNS/CANCELLATIONS.

At this time, we are only offering shop credits for missing or replacement items. USPS has been delivering packages up to six weeks after they have been shipped from our facility. Please bare with us as we navigate this difficult time. For hassle-free shipping, choose Fedex. Please note that FedEx does not ship to P.O. Boxes. 

SHIPPING

HOW MUCH WILL IT COST TO SHIP MY ORDER?

We currently offer 3 different shipping options:

USPS First Class Mail ($9), USPS Priority Mail ($11), and FedEx Express ($12). Pricing May Vary During Peak Seasons.

CAN I RETURN OR EXCHANGE MY PURCHASE IF I DON'T LIKE IT?

For information, see our Returns & Exchanges policy.

WHAT WOULD I DO IF I DIDN'T RECEIVE A SHIPMENT?

If you're missing items or shipments, contact us after 10 days of ship date.

Shipping Time Frame

All shipment processing times are always listed at the top of the website. We reserve the right to cancel any customer orders due to erratic or impatient behavior if we are still within our shipping time frame.

Returns

We do not accept returns. All items sold are final sale.

Please see our return policy here

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@goldmineandcoco.com.

Exchanges (if applicable)

Please see our return policy here.