Goldmine & Coco Return, Insurance, and Gift Card Policy
At Goldmine & Coco, we are dedicated to providing excellent service and ensuring customer satisfaction. We have updated our policy to include important details about insurance coverage, returns, and refunds, as well as gift cards. Please take a moment to review the following policy:
1. Insurance Coverage:
We now offer insurance on all packages through our trusted partner, Route. In the unfortunate event that your package is lost, stolen, or damaged during transit and you have purchased insurance, please refer to the email you received from Route. They will assist you directly in filing a claim and resolving the issue promptly.
2. Non-Insured Packages:
If you did not purchase insurance for your package, we regret to inform you that Goldmine & Coco cannot assume responsibility for any loss, theft, or damage incurred during transit. However, we value your satisfaction and offer alternative solutions. In such cases, we will only provide a shop credit within 5 days after your order has shipped.
3. Returns and Refunds:
Goldmine & Coco maintains a policy of issuing refunds and accepting returns only when a valid reason is provided. If you wish to initiate a return or request a refund, please contact our customer support team and provide a valid reason within 5 days after your order has shipped. Our team will evaluate the circumstances and provide further assistance accordingly. Please note that without a valid reason, no refund or return will be issued, and we will offer a shop credit instead.
4. Gift Cards:
Our Gift Cards are delivered digitally via email, eliminating the need for physical copies. Please be aware that all Gift Cards have a validity period of 6 months from the date of purchase. After this time, the Gift Card will expire, and the remaining balance will no longer be available for use. We encourage you to utilize the Gift Card within the given timeframe.
At Goldmine & Coco, we appreciate your support and aim to exceed your expectations. If you have any questions or concerns regarding our return, insurance, or gift card policies, please do not hesitate to contact our dedicated customer support team. We are here to assist you in any way we can.
Thank you for choosing Goldmine & Coco.