Billing & Charges

What is a Credit Card Authorization?

Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.

When will my credit card be charged?

Your credit card will be charged when your order is placed.

When will I receive my refund?

All refunds will be via shop credit. If you return an item, the shop credit will be issued upon receipt of the item. In the event that the company is at fault you will receive a refund to your original payment method. Depending on your financial institution, you may see that refund in up to 10 business days. If you return an item to us by U.S. mail, we usually receive it within 10–14 business days. Once the item is received, we will issue your shop credit or process your refund. If you’re returning a gift, you’ll receive a shop credit with the credited amount. If you paid with a Gift Card, you’ll receive a shop credit with the credited amount.

Can I cancel an order?

Goldmine & Coco does not permit order cancellations. Once an order is placed it is final. No Exceptions.

I placed my order without my discount code, can I reorder?

Goldmine & Coco has a zero cancellation policy. By placing multiple orders, you are agreeing to pay for and receive both orders. We can not cancel one order to allow you to use a discount on another.

My total doesn’t reflect the promotion or discount code isn’t working. Can my order be adjusted?

Once an order is placed it can not be adjusted. All orders are final. If you have questions about a code or promotion prior to ordering please contact us at customerservice@goldmineandcoco.com so we may best serve you.